By accessing or using the platform provided by The Tortal Pty Ltd ("we," "us," or "our"), you ("User," "Merchant," or "Contractor") agree to be bound by these Terms and Conditions. If you do not agree with these terms, you must discontinue use of the platform immediately.
The Tortal Pty Ltd operates as an online marketplace connecting independent businesses, contractors (delivery partners), and customers. We do not act as a merchant, seller of goods, or transportation provider. Our role is limited to providing the web-based technology platform.
Users must be of legal age in their jurisdiction to access or use the platform.
You agree to provide accurate, current, and complete information during registration and to update such information when necessary.
You are responsible for maintaining the confidentiality of your account credentials and accept responsibility for all activities conducted under your account.
Users agree not to misuse the platform, engage in fraudulent activity, violate applicable laws, or interfere with the operation and security of the platform.
The Tortal Pty Ltd facilitates payments between customers and merchants or contractors.
Temporary authorization holds may be placed on your nominated payment method for the upfront price of an order.
Refund requests are assessed on a case-by-case basis depending on the nature of the issue. All approved refunds will be processed according to applicable payment provider timelines.
All rights, title, and interest in the platform, including text, graphics, logos, trademarks, and software, remain the exclusive property of The Tortal Pty Ltd. Users are granted a limited, non-exclusive, non-transferable license to use the platform for personal and lawful purposes.
To the maximum extent permitted by law, The Tortal Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the platform. Our total liability shall not exceed the total amount paid through the platform during the preceding six months.
We reserve the right to update or modify these Terms and Conditions at any time. Changes become effective immediately upon publication on the platform. Continued use of the platform constitutes acceptance of the revised terms.
Any disputes arising from these Terms and Conditions or use of the platform shall be resolved through binding arbitration, except where prohibited by applicable law.
