At The Tortal Pty Ltd, customer satisfaction is important to us.
Refund requests may be considered under the following circumstances:
Incorrect order delivered
Damaged or defective products
Failed delivery due to platform-related issues
Duplicate payment transactions
Refunds may not be provided for:
Change of mind after order confirmation
Incorrect information provided by the customer
Delays caused by external factors beyond our control
Customers must contact support within a reasonable time after the issue occurs. Refund requests are reviewed on a case-by-case basis.
Approved refunds may take several business days to reflect depending on the payment provider or bank.
