The Tortal Pty Ltd facilitates food and product deliveries through independent merchants and delivery partners.
Estimated delivery times may vary depending on:
Restaurant preparation time
Traffic conditions
Weather conditions
Delivery partner availability
Distance from the merchant location
Estimated delivery times are provided for convenience only and are not guaranteed.
Orders are only available within supported delivery zones shown on the platform.
Customers must provide accurate delivery details, including address and contact information, to avoid failed or delayed deliveries.
If a delivery cannot be completed due to incorrect customer information, unavailability at the delivery location, or lack of response, additional charges may apply.
The Tortal Pty Ltd is not responsible for delays caused by circumstances beyond reasonable control, including traffic, weather conditions, or merchant-related delays.
