Orders may only be canceled before they are accepted or prepared by the merchant or delivery partner.
Customers may request cancellation through the platform. Cancellation approval depends on the order status.
Merchants may cancel orders due to:
Item unavailability
Operational issues
Store closure
Delivery limitations
Eligible canceled orders may receive refunds according to our Refund Policy.
Repeated misuse of cancellations may result in temporary suspension or permanent restriction of user accounts.
